Frequently Asked Questions

Thuraya - Leading Satellite Service provider

Shipping Information

What Shipping Methods Are Available?

Acacia Will use most all available and secure shipping methods available to the client. We can aslo ship by clients recommendations.

 

How Long Will it Take To Get My Package?

Depending on the shipping method used the delivery period may vary. But if the client is  within Nairobi and it s environs then delivery is Guaranteed same day.

For exact days on your package please confirm with us via info@acaciasatlink.net and we shall get back to you.

FAQ General Questions

Thuraya Land Voice

What operating system does the Thuraya X5-Touch run on?
The Thuraya X5-Touch runs on the Android Nougat operating system v7.1.2.
What are the dimensions and weight of the Thuraya X5-Touch?
The Thuraya X5-Touch weighs 262g and measures 145 x 78 x 24mm.
How much storage and RAM does the Thuraya X5-Touch have?
The Thuraya X5-Touch has onboard 16 GB memory and 2 GB RAM.
Does the X5-Touch have the option to expand memory?
The X5-Touch has a dedicated micro-SD slot through which you can expand your phone memory up to 32GB.
Does the X5-Touch have a camera?
The X5-Touch has a 2 MP front camera and 8 MP rear camera with flash.
Where can i buy Thuraya x5 touch in Kenya?
Acacia Satlink is the Official authorized partner and distributor of Thuraya products in Kenya. Contact us for your Thuraya X5 touch now.
Can I install apps on my X5-Touch?
The X5-Touch uses Android Nougat 7.1.2 and supports a wide range of apps that are readily available from third party developers. You can install any apps available on Google Play or from other verified sources.
Does the Thuraya X5-Touch support multiple languages?
The menu of the Thuraya X5-Touch supports 16 standard languages including English, Arabic, Bahasa Indonesia, Chinese (Simplified), Chinese (Traditional), Farsi, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Turkish and Urdu.
What is included in the X5-Touch phone package?
The Thuraya X5-Touch phone package includes the following components: Thuraya X5-Touch phone, battery, travel charger (including 4 adaptors for EU, UK, AUS, China), car charger, earphones, USB-C data cable, micro-USB to USB-C adaptor, quick-start guide, and support USB.
What applications are found on the included support USB?
The support USB which comes with every new handset contains: a. Drivers required to connect your Thuraya X5-Touch with a PC or laptop b. Multi-language user guide (in PDF format) c. Software upgrader, required if there is a software upgrade released for the phone
What SIM cards can I use in the X5-Touch?
The Thuraya X5-Touch is a dual mode, dual SIM phone which uses nano-SIM cards in both SIM slots. The Thuraya X5-Touch can be used with a GSM SIM card in satellite roaming mode or a Thuraya SIM card in GSM roaming mode if the GSM operator has a roaming agreement with Thuraya. Currently Thuraya has about 360 GSM roaming partners worldwide in more than 160 countries. Please check with your local GSM SIM card provider for the latest roaming charges.
What is the “dual active” feature of the X5-Touch?
The X5-Touch gives you a true dual active experience when using two SIMs in the phone. You can be contacted on your GSM number even while on an active satellite call - and vice versa.
Do I need to physically move the SIM cards to switch between Satellite and GSM mode on the X5-Touch?
The X5-Touch allows you to swap your SIM cards for use in Satellite or GSM modes at the touch of a button, there is no need to physically move the SIM cards from one SIM slot to another. Simply go to your SIM card settings and choose the “Tap to swap” option, your X5-Touch will restart and your SIM card(s) will be associated with the other network type.
I’m connected to the Thuraya network but “Location update…” is flashing in the widget along with the satellite signal icon in the status bar. What does this mean?
If the satellite signal icon and “Location update…” are flashing on your home screen, it indicates that the device has not yet received the required location information from the satellites. To rectify this, please move to a place with an unobstructed view of the sky that will allow the Thuraya X5-Touch to receive its location information.
What is the talk time and standby time of the Thuraya X5-Touch?
The talk time of the Thuraya X5-Touch is up to 11 hours and the standby time is up to 100 hours.
What is the IP67 standard?
IP and IK are international industrial standards referring to degrees of ‘ingress protection’ for electrical devices. IP67 standard: First digit 6x. Dust-tight. Full protection against interior injurious dust. That means dust cannot harm the operation of the phone. Second digit x7. Water-proof. Submersible under water up to 1m depth. Please note that the IP rating of the device does not make it resistant to all kinds of liquid, pressurized water and salt/sea water can harm the phone even with a high IP rating.
What is the MIL-STD 810 G/F standard?
MIL-STD 810 G/F is a United States Military Standard that defines the environmental ruggedness of products for use within military applications. The Thuraya X5-Touch complies with MIL-STD 810 G/F for Shock, Vibration and Extreme Temperature.
What are the specifications of the display?
The Thuraya X5-Touch has a 5.2 inch (13.2 cm) touchscreen and hardened Gorilla Glass® display with 1920 x 1080 pixels.
Can the touchscreen of the X5-Touch be used in rough conditions?
The touchscreen of the X5-Touch has been specially designed so that it can be used with gloves and even when the display is wet.
What is the brightness sensor?
The brightness sensor on top of the display regulates the brightness of the display according to ambient lighting conditions. In dark environments, the backlight of the display will be reduced, while backlighting will be increased in bright sunlight to provide optimal visibility. This also contributes to reduced battery consumption and thereby increases talk time and standby time.
Does the Thuraya X5-Touch have a navigation function?
The Thuraya X5-Touch has advanced navigation functions that are typical on most Android based smartphones. The preloaded Navigation app allows you to create and manage waypoints. These can be used to navigate from a fixed location to various waypoints, showing the distance and direction to each. In addition you can send your coordinates by SMS to another person to inform them about your location. Also, you can view the sensitivity of the GPS, BeiDou and Glonass navigation systems that your X5-Touch is using.
What safety features does the Thuraya X5-Touch have?
The X5-Touch has a dedicated SOS button which is easy to use in times of distress. Even when the phone is switched off, simply press and hold the SOS button for 3 seconds. This starts the phone and triggers the emergency service (call and/or SMS) to any pre-programmed number.
What are the different Tracking modes available to me on the X5-Touch?
With the X5-Touch, you can send your coordinates based on:
  • Preset time intervals
  • Amount of distance travelled
  • When moving inside or outside a preset geofence
When using the SOS or Tracking function, what are the format specifications on the receiving side?
The X5-Touch sends the coordinates in the following formats:
 
Which network features does the Thuraya X5-Touch have?
The Thuraya X5-Touch supports call barring, call diverting, conference calls, call waiting, closed user group and voice mail.
What connectivity options does the Thuraya X5-Touch have?
The Thuraya X5-Touch has Bluetooth 4.1, A2DP, LE; NFC; FM radio; Wi-Fi 802.11 a/b/g/n/ac, Wi-Fi direct and Wi-Fi Hotspot.
Can I connect my X5-Touch to a PC/laptop?
The X5-Touch can be connected to a computer or laptop via the included USB-C data cable. This enables you to use your phone as a modem to connect to Thuraya GmPRS/Circuit Switched Data or GSM 2G/3G/4G.
Which PC operating systems are compatible with the Thuraya X5-Touch?
The Thuraya X5-Touch is compatible with Windows 10, Windows 8/8.1, 7.
What is the GmPRS speed of my Thuraya X5-Touch?
The maximum GmPRS speed (Packet Data) of your Thuraya X5-Touch is as follows: Download: 60 kbit/s. Upload: 15 kbit/s.
What is the Circuit Switched Data speed of my Thuraya X5-Touch?
The maximum Data speed (Circuit Switched Data) of your Thuraya X5-Touch is as follows: Download: 9.6 kbit/s. Upload: 9.6 kbit/s.
What is the 2G/3G/4G speed of my Thuraya X5-Touch?
The maximum 2G/3G/4G data speed of your Thuraya X5-Touch is as follows: Download: 300 mbit/s. Upload: 150 mbit/s.
Can I use my Thuraya X5-Touch as a personal hotspot?
The Thuraya X5-Touch can be used in Personal Hotspot mode to provide Thuraya GmPRS or terrestrial 4G/3G/2G to other smart devices.
In which countries can I use the Thuraya X5-Touch?
  • In satellite mode: Thuraya X5-Touch can be used across the Thuraya network covering more than 160 countries or two-thirds of the globe in Europe, Africa, Asia and Australia. Please look up our coverage map for more information.
  • In GSM mode: Thuraya X5-Touch can be used in most countries across the world. The following frequencies are covered:
    • GSM: 850, 900, 1800, 1900 MHz
    • LTE: B1 (2100), B3 (1800), B5 (850), B7 (2600),B8 (900), B20 (800), B40 (2300), B41 (2500)
    • UMTS | HSPA: B1 (2100), B2 (1900), B5 (850), B8 (900)
Which access points (APNs) are available for use with Thuraya GmPRS?
The standard APN for GmPRS services on Thuraya handsets is ‘GET’. To increase the speed when loading websites you can also use one of Thuraya’s APNs with built-in compression: the APN ‘GETLC’ provides low compression rates (images on websites will be compressed), and the APN ‘GETHC’ provides high compression rates (images will not be downloaded to reduce website loading time). Depending on your requirements, select the most suitable APN in the GmPRS settings on your Thuraya handset.
What is the price of Thuraya x5 touch in Kenya?
Get your quote ASAP by writing to us on info@acaciasatlink.net or by calling us. Thanks
What is the difference between the Thuraya XT-PRO DUAL and the Thuraya XT-PRO?
The Thuraya XT-PRO DUAL gives you advanced dual-mode capability with dual-SIM, allowing you to be reachable wherever you are. Both are feature-rich phones which provide multiple supplementary functions along with the basic ability to make satellite calls and send satellite SMSs.
What are the dimensions and weight of the Thuraya XT-PRO DUAL?
The Thuraya XT-PRO DUAL weighs 222g and measures 138 x 57 x 27mm.
Does the Thuraya XT-PRO DUAL support multiple languages?
The menu of the Thuraya XT-PRO DUAL supports 13 standard languages including English, Arabic, Bahasa Indonesia, Farsi, French, German, Hindi, Italian, Portuguese, Russian, Spanish, Turkish, and Urdu. There is also a separate phone version available which supports Simplified Chinese and English, please contact Thuraya Customer Care for more details.
What is included in the XT-PRO DUAL phone package?
The Thuraya XT-PRO DUAL phone package includes the following components: Thuraya XT-PRO DUAL phone, battery, travel charger (including 4 adaptors for EU, UK, AUS, China), car charger, earphones, USB data cable, quick-start info sheet, user guide in 14 languages, support CD and accessory catalogue.
What applications are found on the included support CD?
The support CD which comes with every new handset contains:

a. Drivers required to connect your Thuraya XT-PRO DUAL with a PC or laptop b. Multi-language user guide (in PDF format) c. Software upgrader, required if there is a software upgrade released for the phone

What SIM cards can I use in the XT-PRO DUAL?
Any of the following combinations can be used: The Thuraya XT-PRO DUAL can be used with a GSM SIM card in satellite roaming mode if the GSM operator has a roaming agreement with Thuraya. Currently Thuraya has about 360 GSM roaming partners worldwide in more than 160 countries. Please check with your local GSM SIM card provider for the latest roaming charges.
What are the different modes available on the Thuraya XT-PRO DUAL?
SAT only ♦ Use this mode when you plan to stay outside of GSM coverage or want to avoid GSM roaming charges. ♦ You will only be able to make or receive calls in satellite mode. ♦ Can be used with a single SIM inserted in the satellite SIM slot. GSM only ♦ Use this mode when you do not intend to use satellite functionality. ♦ You will only be able to make or receive calls in GSM mode. ♦ Can be used with a single SIM inserted in the GSM SIM slot. SAT & GSM Always On ♦ Use this mode when you plan to move between satellite and GSM coverage so you can avail of the most economical mode. ♦ You will be able to make or receive calls in both satellite mode as well as GSM mode. ♦ This setting requires the use of two SIM cards, one inserted in the satellite SIM slot and one in the GSM SIM slot. ♦ For outgoing voice calls and messages the default setting must be chosen from the following options: • Use SAT - all outgoing calls/messages will be made in satellite mode. • Use GSM - all outgoing calls/messages will be made in GSM mode. • Always ask - before every outgoing call/message, you will be asked whether to use satellite or GSM for that particular call or message.
What is the “dual active” feature of the XT-PRO DUAL?
The XT-PRO DUAL gives you a true dual active experience when in ‘SAT & GSM Always On’ mode. You can be contacted on your GSM number even while on an active satellite call - and vice versa
I’m connected to the Thuraya network but the satellite signal icon in the status bar keeps flashing. What does this mean?
If the satellite signal icon flashes, it indicates that the device has not yet received the required location information from the satellites. To rectify this, please move to a place with an unobstructed view of the sky that will allow the Thuraya XT-PRO DUAL to receive its location information.
What is the talk time and standby time of the Thuraya XT-PRO DUAL?
The talk time of the Thuraya XT-PRO DUAL is up to 11 hours and the standby time is up to 100 hours.
What is the IP55/IK05 standard?
IP and IK are international industrial standards referring to degrees of ‘ingress protection’ for electrical devices. IP55 standard: First digit 5x. Dust-protected. Full protection against interior injurious dust. That means dust cannot harm the operation of the phone. Second digit x5. Jet water resistant. Protected against water jets from all directions. That means water projected by a nozzle cannot harm the operation of the phone. IK05 standard: Shock proof. Phone can withstand impact of up to 0.7 joule.
What are the specifications of the display?
The Thuraya XT-PRO DUAL has a 2.4 inch (6.1 cm) hardened Gorilla Glass® display with 320 x 240 pixels.
What is the brightness sensor?
The brightness sensor on top of the display regulates the brightness of the display according to ambient lighting conditions. In dark environments, the backlight of the display will be reduced, while backlighting will be increased in bright sunlight to provide optimal visibility. This also contributes to reduced battery consumption and thereby increases talk time and standby time.
Can the display be viewed in direct sunlight?
The Thuraya XT-PRO DUAL’s combination of a glare resistant display with a high-contrast font and background of the graphic user interface greatly enhances visibility in direct sunlight.
Does the Thuraya XT-PRO DUAL have a navigation function?
The Thuraya XT-PRO DUAL allows you to create and manage waypoints. These can be used to navigate from a fixed location to various waypoints, showing the distance and direction to each. In addition you can send your coordinates by SMS to another person to inform them about your location. Also, you can select your preferred navigation system and choose between GPS, BeiDou, Glonass and Galileo for maximum flexibility.
What safety features does the Thuraya XT-PRO DUAL have?
The XT-PRO DUAL has a dedicated SOS button which is easy to use in times of distress. Even when the phone is switched off, simply press and hold the SOS button for 3 seconds. This starts the phone and triggers the emergency service (call and/or SMS) to any pre-programmed number.
What are the different Tracking modes available to me on the XT-PRO DUAL?
With the XT-PRO DUAL, you can send your coordinates based on:
  • Preset time intervals
  • Amount of distance travelled
  • When moving outside a preset geofence
When using the SOS or Tracking function, what are the format specifications on the receiving side?
The XT-PRO DUAL sends the coordinates in the following formats:

 
Can the location of the Thuraya XT-PRO DUAL be determined by others?
The navigation can only be initiated by the phone user – unwanted tracking cannot be remotely executed.
Which network features does the Thuraya XT-PRO DUAL have?
The Thuraya XT-PRO DUAL supports call barring, call diverting, conference calls, call waiting, closed user group and voice mail.
Can I connect my XT-PRO DUAL to a PC/laptop?
The XT-PRO DUAL can be connected to a computer or laptop via the included USB data cable. This enables you to send and receive data and faxes or upgrade your handset software.
Which PC operating systems are compatible with the Thuraya XT-PRO DUAL?
The Thuraya XT-PRO DUAL is compatible with Windows 10, Windows 8/8.1, 7.
How can I use the data connection on the Thuraya XT-PRO DUAL?
You can connect your Thuraya XT-PRO DUAL to a laptop or PC and establish a satellite data connection (GmPRS / Circuit Switched via the included USB data cable) or 2G/3G data connection (via any micro USB cable). This will allow you to use the browser of your laptop or PC. For further instructions, please see the Connect your XT-PRO DUAL guide http://ow.ly/Mgwo8.
What is the GmPRS speed of my Thuraya XT-PRO DUAL?
The maximum GmPRS speed (Packet Data) of your Thuraya XT-PRO DUAL is as follows: Download: 60 kbit/s. Upload: 15 kbit/s.
What is the Data and Fax speed of my Thuraya XT-PRO DUAL?
The maximum Data/Fax speed (Circuit Switched Data) of your Thuraya XT-PRO DUAL is as follows: Download: 9.6 kbit/s. Upload: 9.6 kbit/s).
What is the 2G/3G speed of my Thuraya XT-PRO DUAL?
The maximum 2G/3G data speed of your Thuraya XT-PRO DUAL is as follows: Download: 7.2 mbit/s. Upload: 5.76 mbit/s.
What accessories are available for the Thuraya XT-PRO DUAL?
There are a number of accessories which complement the Thuraya XT-PRO DUAL, such as car chargers, travel chargers, USB data cables, solar chargers, spare batteries, indoor repeaters, docking units and external antennas.
In which countries can I use the Thuraya XT-PRO DUAL?
In satellite mode: Thuraya XT-PRO DUAL can be used across the Thuraya network covering more than 160 countries or two-thirds of the globe in Europe, Africa, Asia and Australia. Please look up our coverage map for more information. In GSM mode: Thuraya XT-PRO DUAL can be used in most countries across the world. The following frequencies are covered:
  • GSM: 850, 900, 1800, 1900 MHz;
  • 3G: 800/850, 900, 2100 MHz
Which access points (APNs) are available for use with Thuraya GmPRS?
The standard APN for GmPRS services on Thuraya handsets is ‘GET’. To increase the speed when loading websites you can also use one of Thuraya’s APNs with built-in compression: the APN ‘GETLC’ provides low compression rates (images on websites will be compressed), and the APN ‘GETHC’ provides high compression rates (images will not be downloaded to reduce website loading time). Depending on your requirements, select the most suitable APN in the GmPRS settings on your Thuraya handset.
How many contacts can be stored on the Thuraya XT-PRO DUAL?
255 contacts can be stored in the phone memory. The number of contacts that can be stored on the SIM card depends on the type of SIM card being used, a typical Thuraya SIM card can store 250 contacts.
What is the difference between the SatSleeve+ and SatSleeve Hotspot?
SatSleeve+ is for users who mostly prefer to use their smartphone docked to the satellite unit, for walk-and-talk. It comes with a universal smartphone adaptor inside the package. SatSleeve Hotspot is for users who prefer to use their smartphone separated from the satellite unit, and comes with a hotspot stand inside the package.
Which smartphone models can be used with the Thuraya SatSleeve+ and Hotspot?
The following smartphone models have been tested:
iOS devices (iOS 8, 9, 10 & 11) • iPhone 4s • iPhone 5 • iPhone 5c • iPhone 5s • iPhone 6 • iPhone 6 Plus • iPhone 6s • iPhone 6s Plus • iPhone SE • iPhone 7 • iPhone 7 Plus • iPod Touch • iPhone 8/8 Plus • iPhone X Note: Even though officially from Apple, the SatSleeve+ / Hotspot app is only compatible with the iOS versions listed above, some users have mentioned that a workaround might work for older versions of iOS:
  • If you’ve previously installed the app on your phone, you'll find it in your device's App Store under the Purchased tab.
  • If you’ve never previously installed, or you're using a new Apple account, just go to the App Store in iTunes on or computer and download SatSleeve+ / Hotspot. It doesn't matter what version that is; you just need to have the SatSleeve+ / Hotspot app as a "Purchased" app on your Apple account.

Now you can go back to the Purchased tab on your device, and you should find SatSleeve+ / Hotspot there. Hit that Install button and you should be offered the option to download a previous version.​

Android devices (Android 4, 5, 6 & 7) • Samsung Galaxy S3 • Samsung Galaxy S3 Neo • Samsung Galaxy S4 • Samsung Galaxy S5 • Samsung Galaxy S6 • Samsung Galaxy S6 Edge • Samsung Galaxy S6 Edge Plus • Samsung Galaxy S7 • Samsung Galaxy S7 Edge • Samsung Galaxy S8 • Samsung Galaxy S8+ • Samsung Galaxy Note 3 • Samsung Galaxy Note 4 • Samsung Galaxy Note 5 • Samsung Galaxy Note Edge • Samsung Galaxy Note 10.1” 2014 edition tablet • Samsung Galaxy A8 • Samsung Galaxy J7 • Samsung Galaxy E7 • Samsung Galaxy Alpha • Huawei Ascend P7 • Huawei P8 • Huawei P9 • Huawei Mate S • Huawei Honor 4C • Huawei Ascend G750 • Huawei Y635 • HTC One M8 • HTC One M9 • HTC Desire Eye • Sony Xperia Z1 • Sony Xperia Z2 • Sony Xperia Z3+ • Sony Xperia Z5 • Sony Xperia C4 • Sony Xperia M4 • Google Nexus 5 • Google Nexus 6 • Google Nexus 6P • Motorola Moto G (3rd Gen) • Motorola Moto X Play • Motorola Moto E (1st Gen) • LG G4 • LG G5 • LG G6 • Lenovo Vibe X • Lenovo P70 • Asus Zenfone 2 • Asus Memo Pad 8 ME180A tablet • Acer Liquid Jade Z (tested with Android 4.4.4) • BlackBerry DTEK50
Which smartphones can be docked using the Universal adaptor?
The Universal adaptor can hold smartphones from between 58 – 85mm in width.
Can I use the Hotspot stand with the SatSleeve+ or the Universal adaptor with the SatSleeve Hotspot?
Yes, you can buy the Universal adaptor or Hotspot stand separately as accessories to convert your SatSleeve+ into a hotspot-style device and the SatSleeve Hotspot into a walk-and-talk device.
How do the Thuraya SatSleeve+ and Hotspot work? What are their features?
The Thuraya SatSleeve+ and Hotspot are devices that allow smartphone users to turn their phone into a satellite smartphone, giving them the ability to have reliable connectivity beyond the coverage of traditional terrestrial networks. They work by using the SatSleeve Hotspot App that can be downloaded for free from the App Store or Google Play. Simply connect your smartphone to the Wi-Fi chip of the SatSleeve unit and make calls  and send messages in satellite mode. The smartphone can access email and popular social media and messaging apps such as Twitter and WhatsApp among many others. Thuraya SatSleeve+ and Hotspot users can post news updates, chat via message apps with their contacts as well as send and receive emails from the most remote locations in satellite mode.
Where can I download the Thuraya SatSleeve Hotspot App?
The SatSleeve Hotspot App can be downloaded for free:
  • From the Apple App Store directly through your iPhone
  • From Google Play directly through your Android smartphone
What is the difference between the SatSleeve App and SatSleeve Hotspot App which are both available on the app stores?
The SatSleeve Hotspot App is meant to be used only with the new generation SatSleeve+ and SatSleeve Hotspot devices. The SatSleeve App is meant to be used only with the previous generation SatSleeve models, i.e. SatSleeve Voice, SatSleeve iPhone and SatSleeve Android.
What network do the Thuraya SatSleeve+ and Hotspot run on, in which countries can I use them?
The Thuraya SatSleeve+ and SatSleeve Hotspot work in satellite mode throughout Thuraya’s entire network which covers two thirds of the globe across Europe, Africa, Asia and Australia.
What is the data speed of the Thuraya SatSleeve+ and Hotspot?
The Thuraya SatSleeve+ and Hotspot provide you with access to emails, instant messaging, apps and basic Internet connectivity in satellite mode. If you choose to access the Internet in satellite mode with the SatSleeve+ or Hotspot, please note that satellite data speeds are not as fast as 3G or 4G terrestrial networks. Data download speeds in satellite mode are up to 60 kbps for downloads and up to 15 kbps for uploads on GmPRS.
  • For the best internet experience using your Thuraya SatSleeve+ or Hotspot:
  • When emailing or messaging, reduce the size of images to decrease the overall message size
  • Use mobile versions of websites and Apps (e.g. Facebook, Twitter, etc.) rather than desktop versions of websites
  • Use web browsers that offer the option of text-only browsing or use websites that convert webpages into text-only pages, e.g. Opera Mini
  • Use websites such as textise.net to convert pages to text-only pages
Does the smartphone work on terrestrial networks when it is connected to the SatSleeve+ or Hotspot?
Yes it does. Your smartphone can still be used to make non-satellite calls while connected to the SatSleeve unit. Please note that you will not be able to use data connectivity in terrestrial mode (e.g. 3G/LTE) while connected to the SatSleeve unit.
Which SIM card can be used in the Thuraya SatSleeve+ or Hotspot?
The Thuraya SatSleeve+ and Hotspot can be used across the Thuraya network either with a Thuraya SIM card or with a standard GSM SIM card from over 360 worldwide GSM operators across more than 160 countries. Thuraya’s GSM roaming services offers you a cost-effective and flexible service to fit your individual needs when traveling. Thuraya SatSleeve+ and Hotspot enable you to enjoy ubiquitous satellite coverage even in the most remote environments that are not served or under-served by terrestrial networks
What are the dimensions and weight of the Thuraya SatSleeve+ and Hotspot?
  • The dimensions of the SatSleeve+ is 138 x 69 x 42 mm and it weighs 256g.
  • The dimensions of the SatSleeve Hotspot is 142 x 69 x 38 mm and it weighs 290g.
What is included in the package?
The SatSleeve+ package contains the main satellite unit along with Universal adaptor, battery, travel charger (with four adapters for EU, UK, CN/JP, AUS), USB cable, a multi-language user manual and an accessories info sheet. The SatSleeve Hotspot package contains the main satellite unit along with hotspot stand, battery, travel charger (with four adapters for EU, UK, CN/JP, AUS), USB cable, a multi-language user manual and an accessories info sheet.
How long does the battery last?
Usage time: 3 hours for talk and data usage Standby time:
  • 9 hours with Wi-Fi continuously on and connected to the smartphone
  • 70hrs with Wi-Fi turned off with the ability to receive incoming calls and use the SOS function on the main unit
Does the SatSleeve main unit have its own microphone and speaker?
Yes, the SatSleeve unit comes with its own microphone and speaker, which can be used when using the SatSleeve unit in SOS mode or with Wi-Fi off, without the smartphone connected.
How can I turn off Wi-Fi to save battery and use the SatSleeve unit without being connected to the smartphone?
Go to the Wi-Fi settings in the SatSleeve Hotspot app and tap the Wi-Fi off button, you will then be disconnected from the smartphone and the App. For incoming calls: the SatSleeve unit will give you a vibration alert when an incoming call is coming through and you can pick it up by pressing the SOS button. To disconnect the call, press the SOS button again. For outgoing calls: the SOS button can be used to call one pre-programmed number of your choice. Please note: to turn on the Wi-Fi functionality again in order to reconnect to your smartphone, please turn the SatSleeve unit off and then on again.
How do I know when the battery of the Thuraya SatSleeve+ or Hotspot is fully charged without having the Hotspot App open?
The LED on the SatSleeve unit will turn from red to blue.
Which languages does the Hotspot App support?
The Thuraya SatSleeve Hotspot App supports the following languages: Arabic, Bahasa Indonesia, Chinese (Simplified), English, French, German, Italian, Japanese, Korean, Portuguese, Russian and Spanish.
How do I change the language of the SatSleeve Hotspot App?
The language of the Hotspot App changes when the language of the smartphone is changed
I’m connected to the Thuraya network but the GPS icon in the status bar keeps on flashing. What does it mean?
If the GPS icon flashes, it indicates that the device does not have a “GPS-fix” (i.e. the unit could not receive the GPS position from the GPS satellites). To rectify this, please move to a place with an unobstructed view of the sky that will allow the SatSleeve+ or Hotspot to receive its GPS position.
How can I receive incoming calls when the smartphone is connected but the Hotspot App is not open?
The main unit of the SatSleeve will give a vibration alert to indicate incoming calls. All you have to do is open the Hotspot App and then accept the call.
What happens if I am on a satellite call and there is an incoming GSM call?
When this happens, your satellite call will be disconnected.
Can I connect multiple smartphones to the Thuraya SatSleeve+ or Hotspot in parallel?
No, only one unit can be connected at a time.
Can I do a data session in parallel with a voice call?
No, only a voice call or a data session at a time can be established.
What is the maximum Wi-Fi range of the SatSleeve Hotspot?
The Wi-Fi range is up to 30 metres.
How long does it take to charge the Thuraya SatSleeve+ or Hotspot?
It takes approximately 2 hours and 30 minutes to charge an empty SatSleeve+ or Hotspot.
What accessories are available for the SatSleeve+ and Hotspot?
There are a number of accessories which complement the SatSleeve+ and Hotspot, such as car chargers, travel chargers, USB data cables, solar chargers, spare batteries, indoor repeaters, Universal adaptor and Hotspot stand.
What if I forget the Wi-Fi password of the SatSleeve+ or Hotspot?
If you’ve forgotten the Wi-Fi password of your SatSleeve+ or Hotspot, follow these steps to reset the password back to 12345678:
  • Make sure your SatSleeve+ or Hotspot is turned on
  • Open the battery cover of the SatSleeve+ or Hotspot
  • Press the round button below the battery with a pen / pencil for 5 seconds
Where can i buy Thuraya Satsleeve+ in Nairobi Kenya
Acacia satlink is the official authorized thuraya partner in Kenya. We do Supply Satsleeve+, plus Simcard and Airtime. Also we offer Repairs and Servicing of Satellite phones.
What is the price of thuraya satsleeve+ in Nairobi Kenya?
Get a quotation now from Acacia satlink. Just email us on info@acaciasatlink.net and we shall get back to you SAP. Thank.  
What is the difference between the SatSleeve+ and SatSleeve Hotspot?
SatSleeve+ is for users who mostly prefer to use their smartphone docked to the satellite unit, for walk-and-talk. It comes with a universal smartphone adaptor inside the package. SatSleeve Hotspot is for users who prefer to use their smartphone separated from the satellite unit, and comes with a hotspot stand inside the package.
Which smartphone models can be used with the Thuraya SatSleeve+ and Hotspot?
The following smartphone models have been tested:
iOS devices (iOS 8, 9, 10 & 11) • iPhone 4s • iPhone 5 • iPhone 5c • iPhone 5s • iPhone 6 • iPhone 6 Plus • iPhone 6s • iPhone 6s Plus • iPhone SE • iPhone 7 • iPhone 7 Plus • iPod Touch • iPhone 8/8 Plus • iPhone X Note: Even though officially from Apple, the SatSleeve+ / Hotspot app is only compatible with the iOS versions listed above, some users have mentioned that a workaround might work for older versions of iOS:
  • If you’ve previously installed the app on your phone, you'll find it in your device's App Store under the Purchased tab.
  • If you’ve never previously installed, or you're using a new Apple account, just go to the App Store in iTunes on or computer and download SatSleeve+ / Hotspot. It doesn't matter what version that is; you just need to have the SatSleeve+ / Hotspot app as a "Purchased" app on your Apple account.

Now you can go back to the Purchased tab on your device, and you should find SatSleeve+ / Hotspot there. Hit that Install button and you should be offered the option to download a previous version.​

Android devices (Android 4, 5, 6 & 7) • Samsung Galaxy S3 • Samsung Galaxy S3 Neo • Samsung Galaxy S4 • Samsung Galaxy S5 • Samsung Galaxy S6 • Samsung Galaxy S6 Edge • Samsung Galaxy S6 Edge Plus • Samsung Galaxy S7 • Samsung Galaxy S7 Edge • Samsung Galaxy S8 • Samsung Galaxy S8+ • Samsung Galaxy Note 3 • Samsung Galaxy Note 4 • Samsung Galaxy Note 5 • Samsung Galaxy Note Edge • Samsung Galaxy Note 10.1” 2014 edition tablet • Samsung Galaxy A8 • Samsung Galaxy J7 • Samsung Galaxy E7 • Samsung Galaxy Alpha • Huawei Ascend P7 • Huawei P8 • Huawei P9 • Huawei Mate S • Huawei Honor 4C • Huawei Ascend G750 • Huawei Y635 • HTC One M8 • HTC One M9 • HTC Desire Eye • Sony Xperia Z1 • Sony Xperia Z2 • Sony Xperia Z3+ • Sony Xperia Z5 • Sony Xperia C4 • Sony Xperia M4 • Google Nexus 5 • Google Nexus 6 • Google Nexus 6P • Motorola Moto G (3rd Gen) • Motorola Moto X Play • Motorola Moto E (1st Gen) • LG G4 • LG G5 • LG G6 • Lenovo Vibe X • Lenovo P70 • Asus Zenfone 2 • Asus Memo Pad 8 ME180A tablet • Acer Liquid Jade Z (tested with Android 4.4.4) • BlackBerry DTEK50
Which smartphones can be docked using the Universal adaptor?
The Universal adaptor can hold smartphones from between 58 – 85mm in width.
Can I use the Hotspot stand with the SatSleeve+ or the Universal adaptor with the SatSleeve Hotspot?
Yes, you can buy the Universal adaptor or Hotspot stand separately as accessories to convert your SatSleeve+ into a hotspot-style device and the SatSleeve Hotspot into a walk-and-talk device.
How do the Thuraya SatSleeve+ and Hotspot work? What are their features?
The Thuraya SatSleeve+ and Hotspot are devices that allow smartphone users to turn their phone into a satellite smartphone, giving them the ability to have reliable connectivity beyond the coverage of traditional terrestrial networks. They work by using the SatSleeve Hotspot App that can be downloaded for free from the App Store or Google Play. Simply connect your smartphone to the Wi-Fi chip of the SatSleeve unit and make calls  and send messages in satellite mode. The smartphone can access email and popular social media and messaging apps such as Twitter and WhatsApp among many others. Thuraya SatSleeve+ and Hotspot users can post news updates, chat via message apps with their contacts as well as send and receive emails from the most remote locations in satellite mode.
Where can I download the Thuraya SatSleeve Hotspot App?
The SatSleeve Hotspot App can be downloaded for free:
  • From the Apple App Store directly through your iPhone
  • From Google Play directly through your Android smartphone
What is the difference between the SatSleeve App and SatSleeve Hotspot App which are both available on the app stores?
The SatSleeve Hotspot App is meant to be used only with the new generation SatSleeve+ and SatSleeve Hotspot devices. The SatSleeve App is meant to be used only with the previous generation SatSleeve models, i.e. SatSleeve Voice, SatSleeve iPhone and SatSleeve Android.
What network do the Thuraya SatSleeve+ and Hotspot run on, in which countries can I use them?
The Thuraya SatSleeve+ and SatSleeve Hotspot work in satellite mode throughout Thuraya’s entire network which covers two thirds of the globe across Europe, Africa, Asia and Australia.
What is the data speed of the Thuraya SatSleeve+ and Hotspot?
The Thuraya SatSleeve+ and Hotspot provide you with access to emails, instant messaging, apps and basic Internet connectivity in satellite mode. If you choose to access the Internet in satellite mode with the SatSleeve+ or Hotspot, please note that satellite data speeds are not as fast as 3G or 4G terrestrial networks. Data download speeds in satellite mode are up to 60 kbps for downloads and up to 15 kbps for uploads on GmPRS.
  • For the best internet experience using your Thuraya SatSleeve+ or Hotspot:
  • When emailing or messaging, reduce the size of images to decrease the overall message size
  • Use mobile versions of websites and Apps (e.g. Facebook, Twitter, etc.) rather than desktop versions of websites
  • Use web browsers that offer the option of text-only browsing or use websites that convert webpages into text-only pages, e.g. Opera Mini
  • Use websites such as textise.net to convert pages to text-only pages
Does the smartphone work on terrestrial networks when it is connected to the SatSleeve+ or Hotspot?
Yes it does. Your smartphone can still be used to make non-satellite calls while connected to the SatSleeve unit. Please note that you will not be able to use data connectivity in terrestrial mode (e.g. 3G/LTE) while connected to the SatSleeve unit.
Which SIM card can be used in the Thuraya SatSleeve+ or Hotspot?
The Thuraya SatSleeve+ and Hotspot can be used across the Thuraya network either with a Thuraya SIM card or with a standard GSM SIM card from over 360 worldwide GSM operators across more than 160 countries. Thuraya’s GSM roaming services offers you a cost-effective and flexible service to fit your individual needs when traveling. Thuraya SatSleeve+ and Hotspot enable you to enjoy ubiquitous satellite coverage even in the most remote environments that are not served or under-served by terrestrial networks
What are the dimensions and weight of the Thuraya SatSleeve+ and Hotspot?
  • The dimensions of the SatSleeve+ is 138 x 69 x 42 mm and it weighs 256g.
  • The dimensions of the SatSleeve Hotspot is 142 x 69 x 38 mm and it weighs 290g.
What is included in the package?
The SatSleeve+ package contains the main satellite unit along with Universal adaptor, battery, travel charger (with four adapters for EU, UK, CN/JP, AUS), USB cable, a multi-language user manual and an accessories info sheet. The SatSleeve Hotspot package contains the main satellite unit along with hotspot stand, battery, travel charger (with four adapters for EU, UK, CN/JP, AUS), USB cable, a multi-language user manual and an accessories info sheet.
How long does the battery last?
Usage time: 3 hours for talk and data usage Standby time:
  • 9 hours with Wi-Fi continuously on and connected to the smartphone
  • 70hrs with Wi-Fi turned off with the ability to receive incoming calls and use the SOS function on the main unit
Does the SatSleeve main unit have its own microphone and speaker?
Yes, the SatSleeve unit comes with its own microphone and speaker, which can be used when using the SatSleeve unit in SOS mode or with Wi-Fi off, without the smartphone connected.
How can I turn off Wi-Fi to save battery and use the SatSleeve unit without being connected to the smartphone?
Go to the Wi-Fi settings in the SatSleeve Hotspot app and tap the Wi-Fi off button, you will then be disconnected from the smartphone and the App. For incoming calls: the SatSleeve unit will give you a vibration alert when an incoming call is coming through and you can pick it up by pressing the SOS button. To disconnect the call, press the SOS button again. For outgoing calls: the SOS button can be used to call one pre-programmed number of your choice. Please note: to turn on the Wi-Fi functionality again in order to reconnect to your smartphone, please turn the SatSleeve unit off and then on again.
How do I know when the battery of the Thuraya SatSleeve+ or Hotspot is fully charged without having the Hotspot App open?
The LED on the SatSleeve unit will turn from red to blue.
Which languages does the Hotspot App support?
The Thuraya SatSleeve Hotspot App supports the following languages: Arabic, Bahasa Indonesia, Chinese (Simplified), English, French, German, Italian, Japanese, Korean, Portuguese, Russian and Spanish.
How do I change the language of the SatSleeve Hotspot App?
The language of the Hotspot App changes when the language of the smartphone is changed
I’m connected to the Thuraya network but the GPS icon in the status bar keeps on flashing. What does it mean?
If the GPS icon flashes, it indicates that the device does not have a “GPS-fix” (i.e. the unit could not receive the GPS position from the GPS satellites). To rectify this, please move to a place with an unobstructed view of the sky that will allow the SatSleeve+ or Hotspot to receive its GPS position.
How can I receive incoming calls when the smartphone is connected but the Hotspot App is not open?
The main unit of the SatSleeve will give a vibration alert to indicate incoming calls. All you have to do is open the Hotspot App and then accept the call.
What happens if I am on a satellite call and there is an incoming GSM call?
When this happens, your satellite call will be disconnected.
Can I connect multiple smartphones to the Thuraya SatSleeve+ or Hotspot in parallel?
No, only one unit can be connected at a time.
Can I do a data session in parallel with a voice call?
No, only a voice call or a data session at a time can be established.
What is the maximum Wi-Fi range of the SatSleeve Hotspot?
The Wi-Fi range is up to 30 metres.
How long does it take to charge the Thuraya SatSleeve+ or Hotspot?
It takes approximately 2 hours and 30 minutes to charge an empty SatSleeve+ or Hotspot.
What accessories are available for the SatSleeve+ and Hotspot?
There are a number of accessories which complement the SatSleeve+ and Hotspot, such as car chargers, travel chargers, USB data cables, solar chargers, spare batteries, indoor repeaters, Universal adaptor and Hotspot stand.
What if I forget the Wi-Fi password of the SatSleeve+ or Hotspot?
If you’ve forgotten the Wi-Fi password of your SatSleeve+ or Hotspot, follow these steps to reset the password back to 12345678:
  • Make sure your SatSleeve+ or Hotspot is turned on
  • Open the battery cover of the SatSleeve+ or Hotspot
  • Press the round button below the battery with a pen / pencil for 5 seconds
Where can i buy Thuraya Satsleeve+ in Nairobi Kenya
Acacia satlink is the official authorized thuraya partner in Kenya. We do Supply Satsleeve+, plus Simcard and Airtime. Also we offer Repairs and Servicing of Satellite phones.
What is the price of thuraya satsleeve+ in Nairobi Kenya?
Get a quotation now from Acacia satlink. Just email us on info@acaciasatlink.net and we shall get back to you SAP. Thank.  
What is the difference between the Thuraya XT-PRO and the Thuraya XT-LITE?
The Thuraya XT-PRO is a feature-rich satellite phone which provides multiple supplementary functions, whereas the Thuraya XT-LITE is a scaled-down version that provides basic satellite services like calls and SMS in satellite mode.
What are the dimensions and weight of the Thuraya XT-PRO?
The Thuraya XT-PRO weighs 212g and measures 128 x 53 x 27mm.
Does the Thuraya XT-PRO support multiple languages?
The menu of the Thuraya XT-PRO supports 13 standard languages including English, Arabic, Bahasa Indonesia, Farsi, French, German, Hindi, Italian, Portuguese, Russian, Spanish, Turkish, and Urdu. There is also a separate firmware version available which supports Simplified Chinese and English.
What is included in the XT-PRO phone package?
The Thuraya XT-PRO phone package includes the following components: Thuraya XT-PRO satellite phone, battery, travel charger (including 4 adaptors for EU, UK, AUS, China), car charger, earphones, USB data cable, quick-start info sheet, user manual in 14 languages, support CD and accessory catalogue.
What applications are found on the included support CD?
The support CD which comes with every new handset contains: a. Drivers required to connect your Thuraya XT-PRO with a PC or laptop b. Multi-language user guide (in PDF format) c. Software upgrader, required if there is a software upgrade released for the phone
I already have a Thuraya satellite phone, can I use my SIM card for the XT-PRO?
Thuraya SIM cards working in other Thuraya satellite phones will also work in Thuraya XT-PRO.
Can I use a GSM SIM card in the Thuraya XT-PRO?
The Thuraya XT-PRO can be used with a GSM SIM card in satellite roaming mode if the GSM operator has a roaming agreement with Thuraya. Currently Thuraya has about 360 GSM roaming partners worldwide in more than 160 countries. Please check with your local GSM SIM card provider for the latest roaming charges.
I’m connected to the Thuraya network but the satellite signal icon in the status bar keeps flashing. What does this mean?
If the satellite signal icon flashes, it indicates that the device has not yet received the required location information from the satellites. To rectify this, please move to a place with an unobstructed view of the sky that will allow the Thuraya XT-PRO to receive its location information.
What is the talk time and standby time of the Thuraya XT-PRO?
The talk time of the Thuraya XT-PRO is up to 9 hours and the standby time is up to 100 hours.
What is the IP55/IK05 standard?
IP and IK are international industrial standards referring to degrees of ‘ingress protection’ for electrical devices. IP55 standard: First digit 5x. Dust-protected. Full protection against interior injurious dust. That means dust cannot harm the operation of the phone. Second digit x5. Jet water resistant. Protected against water jets from all directions. That means water projected by a nozzle cannot harm the operation of the phone. IK05 standard: Shock proof. Phone can withstand impact of up to 0.7 joule.
What are the specifications of the display?
The Thuraya XT-PRO has a 2.4 inch (6.1 cm) hardened Gorilla Glass® display with 320 x 240 pixels, which makes it the biggest screen on any satellite phone.
What is the brightness sensor?
The brightness sensor on top of the display regulates the brightness of the display according to ambient lighting conditions. In dark environments, the backlight of the display will be reduced, while backlighting will be increased in bright sunlight to provide optimal visibility. This also contributes to reduced battery consumption and thereby increases talk time and standby time.
Can the display be viewed in direct sunlight?
The Thuraya XT-PRO’s combination of a glare resistant display with a high-contrast font and background of the graphic user interface greatly enhances visibility in direct sunlight.
Does the Thuraya XT-PRO have a navigation function?
The Thuraya XT-PRO allows you to create and manage waypoints. These can be used to navigate from a fixed location to various waypoints, showing the distance and direction to each. In addition you can send your coordinates by SMS to another person to inform them about your location. Also, you can select your preferred navigation system and choose between GPS, BeiDou and Glonass for maximum flexibility.
What safety features does the Thuraya XT-PRO have?
The XT-PRO has a dedicated SOS button which is easy to use in times of distress. Even when the phone is switched off, simply press and hold the SOS button for 3 seconds. This starts the phone and triggers the emergency service (call and/or SMS) to any pre-programmed number.
When using the SOS or tracking function, what are the format specifications on the receiving side?
The XT-PRO sends the coordinates in the following formats:
Coordinate FormatTracking
DD.dddddWP/F0 aaaaaaaaaaaa Lat X xx.xxxxx deg Lon X xxx.xxxxx deg Alt xxxxxm xxxKm/h yyyy/mm/dd hh:mm:ss Z
DD/MM/SS.ssWP/F1 aaaaaaaaaaaa Lat X xx deg xx’xx.xx” Lon X xxx deg xx’xx.xx” Alt xxxxxm xxxKm/h yyyy/mm/dd hh:mm:ss Z
DD/MM/SSWP/F2 aaaaaaaaaaaa Lat X xx deg xx’xx” Lon X xxx deg xx’xx” Alt xxxxxm xxxKm/h yyyy/mm/dd hh:mm:ss Z
DD/MM.mmWP/F3 aaaaaaaaaaaa Lat X xx deg xx.xxxxx’ Lon X xxx deg xx.xxxxx’ Alt xxxxxm xxxKm/h yyyy/mm/dd hh:mm:ss Z
MGRSWP/F4 aaaaaaaaaaaa Zone xxxxx Easting xxxxx Northing xxxxx Alt xxxxxm xxxKm/h yyyy/mm/dd hh:mm:ss Z
UTMWP/F5 aaaaaaaaaaaa Zone xxx Hemisphere x Easting xxxxxx Northing xxxxxxx Alt xxxxxm xxxKm/h yyyy/mm/dd hh:mm:ss Z
 
Coordinate formatSOSPossible length of user message
SMSEmail
DD.dddddSOS/F0 Lat X xx.xxxxx deg Lon X xxx.xxxxx deg Alt xxxxxm xxxKm/h yyyy/mm/dd hh:mm:ss Z7333
DD/MM/SS.ssSOS/F1 Lat X xx deg xx’xx.xx” Lon X xxx deg xx’xx.xx” Alt xxxxxm xxxKm/h yyyy/mm/dd hh:mm:ss Z6525
DD/MM/SSSOS/F2 Lat X xx deg xx’xx” Lon X xxx deg xx’xx” Alt xxxxxm xxxKm/h yyyy/mm/dd hh:mm:ss Z7131
DD/MM.mmSOS/F3 Lat X xx deg xx.xxxxx’ Lon X xxx deg xx.xxxxx’ Alt xxxxxm xxxKm/h yyyy/mm/dd hh:mm:ss Z6525
MGRSSOS/F4 Zone xxxxx Easting xxxxx Northing xxxxx Alt xxxxxm xxxKm/h yyyy/mm/dd hh:mm:ss Z7232
UTMSOS/F5 Zone xxx Hemisphere X Easting xxxxxx Northing xxxxxxx Alt xxxxxm xxxKm/h yyyy/mm/dd hh:mm:ss Z5818
a = Waypoint name x = variable field Z = variable field (time zone) Maximum length of email address: 40 Maximum number of receivers: 10
Can the location of the Thuraya XT-PRO be determined by others?
The navigation can only be initiated by the phone user – unwanted tracking cannot be remotely executed.
Which network features does the Thuraya XT-PRO have?
The Thuraya XT-PRO supports call barring, call diverting, conference calls, call waiting, closed user group and voice mail.
Can I connect my XT-PRO to a PC/laptop?
The XT-PRO can be connected to a computer or laptop via the included USB data cable. This enables you to send and receive data and faxes or upgrade your handset software.
Which PC operating systems are compatible with the Thuraya XT-PRO?
The Thuraya XT-PRO is compatible with Windows 10, 8/8.1, 7, Vista.
How can I use the satellite data connection on the Thuraya XT-PRO?
You can connect your Thuraya XT-PRO to a laptop or PC and establish a GmPRS or Circuit Switched data connection via the included USB data cable. This will allow you to use the browser of your laptop or PC. For further instructions, please see the Connect your XT-PRO guide http://ow.ly/Mgwo8.
What is the GmPRS speed of my Thuraya XT-PRO?
The maximum GmPRS speed (Packet Data) of your Thuraya XT-PRO is as follows: Download: 60 kbit/s. Upload: 15 kbit/s.
What is the Data and Fax speed of my Thuraya XT-PRO?
The maximum Data/Fax speed (Circuit Switched Data) of your Thuraya XT-PRO is as follows: Download: 9.6 kbit/s. Upload: 9.6 kbit/s
What accessories are available for the Thuraya XT-PRO?
There are a number of accessories which complement the Thuraya XT-PRO, such as car chargers, travel chargers, USB data cables, solar chargers, spare batteries, indoor repeaters and docking units.
In which countries can I use the Thuraya XT-PRO?
Thuraya XT-PRO can be used across the Thuraya network covering more than 160 countries or two-thirds of the globe in Europe, Africa, Asia and Australia. Please look up our coverage map for more information.
Which access points (APNs) are available for use with Thuraya GmPRS?
The standard APN for GmPRS services on Thuraya handsets is ‘GET’. To increase the speed when loading websites you can also use one of Thuraya’s APNs with built-in compression: the APN ‘GETLC’ provides low compression rates (images on websites will be compressed), and the APN ‘GETHC’ provides high compression rates (images will not be downloaded to reduce website loading time). Depending on your requirements, select the most suitable APN in the GmPRS settings on your Thuraya handset.
How many contacts can be stored on the Thuraya XT-PRO?
255 contacts can be stored in the phone memory. The number of contacts that can be stored on the SIM card depends on the type of SIM card being used, a typical Thuraya SIM card can store 250 contacts.
Where to buy Thuraya XT pro in Nairobi, Kenya?
Acacia Satlink Being the Official Thuraya Service Partner, Offers all Thuraya Models to its customers including the Thuraya XT pro. Contact us below
What is the difference between the Thuraya XT and the Thuraya XT-LITE?
The Thuraya XT is a feature-rich satellite phone which provides multiple supplementary functions, whereas the Thuraya XT-LITE is a scaled-down version that provides basic satellite services like calls and SMS in satellite mode.
Where to buy Thuraya XT lite in Nairobi, Kenya?
Acacia Satlink Being the Official Thuraya Service Partner, Offers all Thuraya Models to its customers including the Thuraya XT LITE.
What are the dimensions and weight of the Thuraya XT-LITE?
The Thuraya XT-LITE weighs 186g and measures 128 x 53 x 27mm.
Does the Thuraya XT-LITE support multiple languages?
The menu of the Thuraya XT-LITE supports 12 standard languages including English, Arabic, Farsi, French, German, Hindi, Italian, Portuguese, Russian, Spanish, Turkish, and Urdu. There is also a separate phone version available which supports Simplified Chinese and English
What is included in the XT-LITE phone package?
The Thuraya XT-LITE phone package includes the following components: Thuraya XT-LITE satellite phone, battery, travel charger (including 4 adaptors for EU, UK, AUS, China), USB data cable, quick-start info sheet, user manual in 13 languages, accessory catalogue.
I have already a Thuraya satellite phone, can I use my SIM card for the XT-LITE?
Thuraya SIM-cards working in other Thuraya satellite phones will also work in Thuraya XT-LITE.
Can I use a GSM SIM-card in the Thuraya XT-LITE?
The Thuraya XT-LITE can be used with a GSM SIM-card in satellite roaming mode if the GSM operator has a roaming agreement with Thuraya. Currently Thuraya has about 360 GSM roaming partners worldwide in more than 160 countries. Please check with your local GSM SIM-card provider for the latest roaming charges.
What is the talk time and standby time of the Thuraya XT-LITE?
The talk time of the Thuraya XT-LITE is up to 6 hours and the standby time is up to 80 hours.
Does the Thuraya XT-LITE have a GPS function?
The Thuraya XT-LITE features GPS-navigation, which allows you to create and manage waypoints. These can be used to navigate from a fixed location to various waypoints, showing the distance and direction to each. In addition you can send your coordinates by SMS to another person to inform them about your location.
Can the location of the Thuraya XT-LITE be determined by others?
The GPS navigation can only be initiated by the phone user – unwanted tracking cannot be remotely executed.
Which phone network features does the Thuraya XT-LITE have?
The Thuraya XT-LITE supports call barring, call diverting, conference calls, call waiting, closed user group and voice mail.
Can I connect my XT-LITE to a PC/laptop?
In case Thuraya releases a new firmware for the XT-LITE, the phone can be upgraded by connecting it to a computer or laptop via the included data cable.
Are docking units supported by the Thuraya XT-LITE?
No, fixed docking units or vehicle docking units are only available for the Thuraya XT.
Which PC operating systems are compatible with the Thuraya XT-LITE?
The Thuraya XT-LITE is compatible with Windows 8/8.1, 7, Vista.
What accessories are available for the Thuraya XT-LITE?
There are a number of accessories which complement the Thuraya XT-LITE, such as car chargers, travel chargers, USB data cables (for firmware upgrade), earphones, solar chargers, spare batteries, indoor repeaters.
In which countries can I use the Thuraya XT-LITE?
Thuraya XT-LITE can be used across the Thuraya network covering more than 160 countries or two-thirds of the globe in Europe, Africa, Asia and Australia. Please look up our Coverage map
I’m connected to the Thuraya network but the satellite signal icon in the status bar keeps flashing. What does this mean?
If the satellite signal icon flashes, it indicates that the device has not yet received the required location information from the satellites. To rectify this, please move to a place with an unobstructed view of the sky that will allow the Thuraya XT-LITE to receive its location information.
How many contacts can be stored on the Thuraya XT-LITE?
255 contacts can be stored in the phone memory. The number of contacts that can be stored on the SIM card depends on the type of SIM card being used, a typical Thuraya SIM card can store 250 contacts.